private policy

V-Safe privacy policy

In brief

V-Safe is a security solution based on F-Secure TOTAL to protect computers, tablets, and smartphones. More recent versions also include a management portal, F-Secure Avenue, to help you better manage your licenses across your devices and those of your family members. To summarize V-Safe and privacy we ask for your name, email, and phone number; we collect anonymous security data to protect your device; the focus of our data collection is not on you, but on your device and our service; and the portal provides limited visibility among those who share the same subscription.

Full F-secure TOTAL privacy policy (hyper link: https://www.f-secure.com/en/legal/privacy/consumer/total) applies to V-Safe.

Retention

Personally identifiable user data is retained for the duration of an active service subscription plus for the grace period of six months thereafter. This is to allow customers to re-engage their expired subscription. Thereafter, the customer account will be scheduled for removal. If you have purchased the service via our operator partners, the account deletion is controlled by that operator partner. When the partner notifies us that your subscription has been terminated, F Secure subsequently removes the account and deletes or anonymizes personal data related to the account. This text complements the service-specific retention times. The default rule under the law is that personal data should be deleted or anonymized once it is no longer needed for its purpose.

However, some personal data needs to be nonetheless stored for longer periods of varying lengths due to varying reasons. Typical reasons why we deviate from the primary retention times include the following examples: grace periods and backups (e.g. keeping your personal data stored for a designated time after the end of your subscription, so that we can safeguard the data against erroneous deletion); applicable laws require us to store the data (e.g. to keep track of the purchase and payment of our services); to pursue available remedies or to limit any damages that we may sustain (e.g. due to an ongoing dispute or investigation); to solve or contain a recurring problem or to have enough information to respond to future issues (e.g. your support ticket related to a problem that was not permanently corrected during your customership); to prevent fraudulent activity (e.g. to enforce a ban on our community); your personal data is incorporated to other data for a secondary purpose (e.g. retaining logs); other similar circumstances, where there continues to be a legitimate need for the ongoing storage of personal data.

The final removal of your account may be delayed to avoid disturbing the other interactions you have with us. This is the case when you have an F Secure account (e.g. you have subscribed to our consumer services with your email address) and also i) have an F Secure Community account or ii) you continue to subscribe to our marketing messages. The F Secure Community account deletion policy is set out in its terms of service. You can opt out from our marketing messages at any time.

If you have purchased our service via one of our operator partners, account deletion is controlled by said operator partner. Upon the partner notifying us that your subscription has been terminated,

F Secure subsequently removes the account. This removal leads to the deletion or anonymization of any personal data related to the account.

If we have received your information when providing you with technical support, the information is stored as long as the respective support case remains unsolved. Once solved, the information is gradually deleted or anonymized within two years from closing the case.

Analytics data collected with the user’s consent is retained for statistical purposes and is not deleted on removal of personal data and the user account. After termination of the account, analytics data cannot be linked to any personally identifiable user.

Data that does not contain personal data (e.g. aggregate analytical data) is retained as long as such data continues to be useful for the purpose it was collected.

How to contact us:

If you are a client of our consumer line of products, please contact us via our consumer support channels.

If you are a client of our corporate line of products, please contact us via corporate support channels.

You can contact F Secure’s Data Protection Officer by sending a message to privacy@f-secure.com. If you wish to exercise your rights as a data subject, please use the above links instead.